Studio Policies

We appreciate your kind consideration in keeping and respecting our policies and procedures.

Cancellation Policy

• 24 hour notice is required (not including weekends) to cancel your class otherwise you will be charged full (including make ups).

• Send notice by phone or email 
  
• Make-ups for group classes are permitted within the current term and only for those who followed the cancellation policy. Your consideration will allow other clients the opportunity to book an appointment.
• In the event of snow/ice/power outage cancellation, classes will be made up at the instructor’s and the studio owner's discretion. If you choose not to attend classes due to your own personal illness, or not comfortable driving in winter conditions, yet, classes still run, unfortunately there are no class refunds, credits or class make ups. Thank you for respecting our policy. 
  

Payment and Registration

• A one time $25 registration fee applies to Get Started Package/Introductory rates and first time registration/new to Pilates by Bernadette.
• All prices for private sessions and registered group classes are per class/session, per person and all prices are subject to 13% HST.
• Payments are due in full prior to booking confirmation and/or prior to the start of a renewal package.
• Get Started Private Sessions, first session is 60 minutes and the rest are 45 minutes. Regular sessions with regular rates thereafter are 50 minutes in duration. Other options available upon request.

• We accept payment in credit cards (except AMEX and no Debit), personal checks, and through E-transfer.
  

• Sorry payments are non-refundable and non-transferable.
  
• Drop ins & Introductory Package are available by appointment only. 
• All group classes are 55 minutes in duration. 
• Classes & Times are subject to change.

Packages for Private Sessions

• 5-6 Session Packages have expiration of 6 months.

• 10 Session Packages have expiration of 12 months. 
  

We are a fully equipped studio so there is no need to bring anything other than yourself and a positive attitude. 

Come in comfortable clothing and bring a bottle of water. We work with bare feet or socks. No outside shoes are allowed in the studio at anytime.